Support

Need a hand with PixDart? Most answers are below. For anything else, email us at vestra@vestra.is and we will get back to you as soon as we can, usually within a few days.

Common questions

• The judge rejected my photo. The AI judge needs to clearly see the item in your photo. Get closer, find better light, and make sure the item fills a good part of the frame, then try again.
• I did not get a notification for my duel. Check that notifications are enabled for PixDart in your device settings. Duels go live at the same moment for both players, so notifications are the best way to know when yours starts.
• My streak broke. Streak freezes cover a single missed day automatically when you have one available. You earn a freeze for every full week of your streak and can hold up to two.
• I want to report a photo or a player. Tap the three-dot menu on any post and choose "Report post", or open a profile and choose "Report". Reports are reviewed and repeatedly reported content is hidden automatically.
• Something else is broken. Email us with your handle, your device model, and what happened, and we will look into it.

Account and data

• Delete your account: open your profile in the app, go to settings, and choose account deletion. Your content is removed and permanently erased after the retention period described in our Privacy Policy.
• Data requests: for access, correction, or other privacy requests, email vestra@vestra.is.

Contact

PixDart is made by Vestra AI ehf. in Reykjavík, Iceland. For support, feedback, privacy, and legal matters, including anything not covered above, write to vestra@vestra.is.